Managing Conflict and Behaviours of Distress involves recognising underlying triggers and responding in a way to de-escalate the situation. It’s essential to ensure safety to all involved through risk management and problem solving.
After an incident, reflection and follow-up support are important for learning and ensuring the wellbeing of all involved. The goal is to create a safe, respectful environment that addresses both immediate needs and long term resolution.
1/2 Day Conflict Management Course
A 3 hour course that teaches why some service users exhibit challenging behaviour, how to recognise it and some simple methods to de-escalate conflict situations and avoid violence.
1 Day Conflict Management Course
A 1 day course that teaches why some service users exhibit challenging behaviour, how to recognise it and some simple methods to de-escalate conflict situations. In addition to the half day course, delegates will take part in role plays to put the skills into practice.
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