Conflict Management & De-Escalation
Conflict management and de-escalation involves recognising underlying triggers and responding in a way to de-escalate the situation. It’s essential to ensure safety to all involved through risk management and problem solving.
Event Stewarding
Specialised training for football stewards and event staff in physical intervention and conflict management. This training is designed for roles where staff regularly interact with the public and may encounter aggression, challenging behaviour, or conflict situations.
Safeguarding
Safeguarding training equips staff with the knowledge and skills to protect children, young people and vulnerable adults from harm, abuse, neglect, and exploitation. It helps ensure a safe environment, promotes welfare, and enables staff to identify risks early and respond appropriately to keep individuals safe.
Other sectors covered
Education
Intelligensa provides comprehensive training to support the safety and wellbeing of staff and pupils, covering Positive Handling and Positive Behaviour Support for effective behaviour management, alongside safeguarding responsibilities, lawful pupil search procedures, emergency response protocols such as Run, Hide, Tell, and awareness of Martyn’s Law to improve preparedness for potential security threats.
Health & Social Care
Intelligensa provides comprehensive training to protect staff and service users, including Bild ACT-certified Physical Intervention (PMVA) and Breakaway techniques, Positive Behaviour Support, and strategies for managing conflict and behaviours of distress, alongside guidance on the safe use of the Safety Pod, safeguarding for young people and vulnerable adults, lone worker safety, and ligature removal techniques to support rapid response in high-risk situations and promote a safe, compliant, person-centred environment.
Escort & Secure Patient Transport
Intelligensa provides comprehensive training to keep staff and patients safe, including Bild ACT-certified Physical Intervention (PMVA) and Breakaway techniques, Bild ACT-certified mechanical restraint training covering the lawful use of handcuffs, soft cuffs, and restraint belts, alongside guidance on managing conflict and behaviours of distress, safeguarding responsibilities, searching procedures, and ligature removal to maintain a safe and legally compliant care environment.
Private Sector
Intelligensa provides comprehensive training to protect staff and service users, including Bild ACT-certified Physical Intervention (PMVA) and Breakaway techniques, Positive Behaviour Support, and strategies for managing conflict and behaviours of distress, alongside training in safeguarding for young people and vulnerable adults, lone worker safety, and ligature removal to support safe, compliant, person-centred care.
Local Authorities
Intelligensa provides local authorities with comprehensive training for school escorts and frontline staff, including Positive Handling, Positive Behaviour Support, Physical Intervention and Breakaway techniques, alongside training in managing behaviours of distress, conflict management, lone worker safety, ligature removal, and safeguarding responsibilities to help staff manage risk safely while protecting children and vulnerable individuals in a compliant, supportive environment.
