Intelligensa Limited takes the protection of your privacy seriously. We will only use your personal information to deliver the services you have requested and to meet our legal and regulatory obligations.
What type of information do we collect?
We collect information when you contact us or engage us to deliver our services. The personal information we collect depends on the services you use. This may include:
- Name
- Business address
- Telephone number
- Email address
- Bank account details (for account payers only)
Delegates attending courses typically provide their name and email address. For certain courses, we may also request basic health information. This is classified as special category data.
Special Category Data:
For physical training courses, we may request basic health information (such as injuries or medical conditions) to ensure the health, safety, and wellbeing of participants. This information is collected only with your explicit consent, but may be a requirement of participation.
We are required by law to retain certain data after our services have ended. Retention periods vary depending on legal requirements but are typically up to six years.
How is your information used?
Depending on the services provided, we may use your information to:
- Contact you by post, email, or telephone
- Verify your identity (e.g. for accredited courses)
- Understand your requirements and tailor our services
- Maintain records in line with legal and regulatory requirements
- Process payments and financial transactions
Who has access to your information?
- We do not sell or rent your information to third parties.
- We do not share your information for marketing purposes, except for Intelligensa-related communications delivered via platforms such as Trustpilot and Mailchimp.
- All staff with access to your data are bound by strict confidentiality obligations.
Third-party service providers
We may share your information with trusted third parties (such as agents, subcontractors, and service providers) to support the delivery of our services. In such cases:
- Only necessary information is shared
- Providers are contractually required to keep your data secure
- They are not permitted to use your data for their own purposes
We will only disclose your information to other parties if:
- You have requested it, or
- We are legally required to do so (e.g. court orders or fraud prevention)
How you can access and update your information
Keeping your information accurate and up to date is important. If your details change, please contact us by email, phone, or post using the contact details below.
You have the right to request a copy of the personal information we hold about you.
Security of your information
We take appropriate measures to protect your personal data from loss, misuse, or unauthorised access. However, no method of data transmission is completely secure, and any information you send is at your own risk.
Your data is typically processed within our offices. However, to support our operations, your information may be transferred to and processed outside the European Economic Area (EEA), including by providers such as Google, Trustpilot, and Mailchimp.
By submitting your personal data, you agree to this transfer, storage, and processing. We ensure all systems meet applicable legal and regulatory security standards.
Your choices
We may occasionally contact you with updates on legal or regulatory changes or other relevant developments. You can opt out of receiving these communications at any time using the unsubscribe link provided in our emails.
Your rights
Under data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data where appropriate
- Object to processing based on legitimate interests
- Request restriction of processing
To exercise any of these rights, please contact us at: intelligensa@outlook.com
You will not normally be charged for making a request. However, we may charge a reasonable fee or refuse a request if it is clearly unfounded or excessive.
We may also request proof of identity to protect your information.
Changes to this privacy notice
We review this privacy notice regularly and will publish updates on our website: www.intelligensa.co.uk
Paper copies are available on request by calling: 01707 654317
Last updated: 16 April 2026
Contact information
Name: Andy Maddocks
Email: intelligensa@outlook.com
Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO):
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113 or 01625 545 745
Website: https://ico.org.uk/concerns
